We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only dispatch your order to the address you provide us via PayPal.
Your order will be despatched within 1 working day of payment being received in full and will be sent via Royal Mail unless otherwise specified.
Delivery days are as follows - Monday to Friday and Saturday Mornings but exclude national holidays.
The One Stop Yankee Shop cannot be held responsible for any delays in delivery due to postal strikes, an increase in seasonal demands or the delivery company being unable to deliver due to no one being available to sign for an ordered parcel or any other conditions which are outside our control.
Here at The One Stop Yankee Shop we offer combined postage - simply add all your items to the basket using the 'ADD TO BASKET' button and check them out all at once. All additional items are free postage.
The One Stop Yankee Shop complies with the Distance Selling Regulations.
To return a product you must comply with the following:
* Inform us by eBAY messaging within 7 days of receipt of goods if you wish to return any product supplied by us.
* Non-faulty products must be returned within 30 days of receipt of goods for a refund of product value only. (Return postage/carrier cost will be at the customers expense). We strongly recommend that you obtain proof of postage for any returned item and we would respectfully, request that you notify us by eBAY messaging once the return items have been posted.
* Non-faulty products returned within 30 days must be in original packaging, unopened and suitable for re-sale.
* Returned goods must have eBAY Item Number, along with details of customer name, address, telephone number and reason for return enclosed. What we will refund:
* Non-faulty products - Full sale price charged for product only with a 10% deduction for handling and packaging, subject to the above conditions being met.
* Faulty products - Product exchange, if available, will be offered or a full refund offered including delivery charges, if returned within 30 days of receipt.
The One Stop Yankee Shop's definition of a faulty product is a product with a manufacturing defect. Your statutory rights will remain unaffected.
Returned parcels due to non-collection: If a parcel is returned to us due to non-collection - a refund will be given minus the initial postage cost unless the buyer requires a re-delivery. If this is the case the buyer will have to pay the postage cost in full.
Breakages: Photo Evidence will need to be provided via email and the broken item returned before any refund or replacement is issued. Before any action is undertaken The One Stop Yankee Shop will keep you, the customer, fully informed.
All purchases are made in acceptance of our terms and conditions.
Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.